Frequently Asked Questions
🚚 Shipping
How much does shipping cost?
Free shipping on all orders over AUD $25. A flat rate of $9.99 applies to orders under $24.99. Shipping costs are calculated and displayed at checkout.
How long does delivery take?
Orders are usually dispatched within 2–4 business days of payment. Once dispatched, shipments are generally in transit for 8–16 days. Our warehouse operates Monday to Friday, excluding public holidays.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. box addresses and military addresses across Australia.
How do I track my order?
Once your order is dispatched you will receive a tracking link by email. You can also track your order at any time using the Track Order link in our navigation menu.
What if my delivery is taking longer than expected?
If your delivery has exceeded the estimated timeframe, please contact us at support@chicandunique.com.au and we will investigate with the shipping provider.
What if my parcel arrives damaged?
If possible, please reject the parcel from the courier and contact us immediately. If the parcel was delivered without you present, please reach out to us at support@chicandunique.com.au with photos and we will advise next steps.
↩️ Returns & Refunds
What is your return policy?
We accept returns of unworn clothing items with original tags attached and the original clear garment packaging with the SKU label intact. Return requests must be initiated within 7 days of the tracking showing your order as delivered (Day 1 starts on the delivery date). Items must be shipped back to us within 7 days of your return being approved. For split-package orders, the 7-day window starts from the final package delivery date.
Do you accept exchanges?
No. We do not accept exchanges of any kind. If you need a different size or colour, please return your item for a refund and place a new order.
What items cannot be returned?
The following categories are final sale and non-returnable: Beauty products, Bodysuits, Face masks, Intimates & Lingerie, Jewellery, and Swimwear.
What happens if my return doesn't meet the criteria?
Returns that do not meet the above conditions (e.g. worn, tags removed, no original packaging) are subject to a 20% restocking fee, or we may decline the return entirely at our discretion.
Who pays for return shipping?
Return shipping is the customer's responsibility unless we made a shipping error or the item is damaged/faulty, in which case we will cover the return postage. Shipping and handling charges from your original order are non-refundable.
How do I start a return?
Email us at support@chicandunique.com.au with your order number and reason for return. We will respond within 1–2 business days with instructions. Do not send items back before receiving approval.
How long does a refund take?
Once we receive your returned package, please allow 5–7 business days for processing. We will email you once the return has been processed to confirm the outcome.
📏 Sizing
How do I find my size?
Each product listing includes its own measurements (e.g. S: Bust 104 cm, Length 83 cm). Always check the product description first. For general guidance on how to measure yourself, visit our Size Guide.
Do your clothes run true to size?
Most styles run true to size. If a style runs small or large it will be noted in the product description. When in doubt, we recommend sizing up.
What sizes do you stock?
We stock sizes XS through 2XL across most styles. Check the size selector on each product page for live availability.
💳 Payments & Orders
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.
Can I change my delivery address after ordering?
Yes — we can update your delivery address any time before your order is dispatched. Contact us immediately at support@chicandunique.com.au if you need to make a change.
What if an item I ordered is out of stock?
If an item is out of stock after you order, we will dispatch all available items immediately and contact you to discuss whether you'd like to wait for the backordered item or receive a refund for that item.
Is my payment secure?
Yes. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway. We never store your full card details.
📬 Contact Us
How can I get in touch?
Email: support@chicandunique.com.au
Phone: +61 458 984 539
We aim to respond to all enquiries within 1–2 business days, Monday to Friday.